You can appeal a breach decision within 7 days of being notified.
How to appeal
- Send your appeal by email or support ticket.
- Include your account number, the trade tickets involved and your evidence (screenshots, platform journal or statement).
- Explain in clear points why you believe the decision is wrong.
What happens next
- The risk team reviews the trades, the platform logs and your evidence.
- You receive a written reply with the result.
- If the breach is reversed, the account is restored to its state before the breach.
Key points
- The decision after review is final.
- Appeals sent more than 7 days after the notification are not reviewed.
- One appeal is accepted per breach.